Terms & Conditions

Below is Forwoods Music Ltd's Terms & Conditions policy; if you have any queries that aren't covered here please feel free to contact us here.

Refunds and Exchange

If for any reason you are unhappy with your purchase, please get in touch with us within 2 weeks of receipt; if the goods are faulty you will be eligible for a full refund or exchange. However if you were sent what you ordered but no longer require it, provided it is in pristine condition you may return it for an exchange or a credit on your shop account. Returns should be sent to:

Forwoods Music Ltd
St Radigunds Abbey Farm
Abbey Road
Dover
Kent
CT15 7DL

It is advisable to send returned goods by special delivery, as Forwoods Music Ltd cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the Help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.

Cancellation of Order

If a customer wishes to cancel an order that has been made, it is necessary either to ring us on 01304 872812 or email music@forwoods.co.uk as soon as possible. If the order has already left the shop, we would advise that the parcel should be returned unopened with 'Return to Sender' clearly written on it. The cost of the books will then be refunded in full onto the customer's payment card.

If, however, the item or items were special orders for goods that are not normally held as part of our stock, there may be a surcharge to cover the cost of the item(s) being returned to the publisher if that is possible.

Stock Availability

Some items may be temporarily out of stock or sold out due to unprecedented demand. 
Customers can choose to accept a partially complete order at the time of checkout or wait for the out of stock item to arrive - usually not more than a few days. If an item is likely to take longer than usual, we will contact the customer to check whether they wish to proceed with the order. If any items have been discontinued we will endeavour to offer an alternative wherever possible.